To ensure compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the privacy policy for SUSSED Wales has been updated, to provide greater clarity, specificity, and alignment with current regulatory requirements.

Privacy Policy for SUSSED Wales

Registered with the Information Commissioner’s Office (ICO): ZB163538

This Privacy Policy governs how SUSSED Wales Ltd. ("we," "us," or "SUSSED") collects, uses, maintains, and discloses information collected from users ("you" or "User") of the sussedwales.com website ("Site"). This policy applies to the Site and all products and services offered by SUSSED Wales.

1. Information We Collect

We collect personal identification information only when you voluntarily submit it to us. This may include:

  • Contact Information: Name, email address, and mailing address.

  • Transaction Information: Details necessary to process orders (processed via secure, third-party payment gateways).

  • Communication Data: Information provided when you contact us via email, phone, or our contact page.

You may visit our site anonymously; however, choosing not to provide certain information may prevent you from engaging in specific activities, such as placing orders or subscribing to newsletters.

2. Non-Personal Identification Information

We may collect technical data when you interact with our Site, including:

  • Browser name and version.

  • Type of device (computer, tablet, or mobile).

  • Operating system and Internet Service Provider (ISP).

  • Aggregated usage patterns to help us improve site performance.

3. Web Browser Cookies

Our Site uses cookies to enhance User experience. You may set your web browser to refuse cookies or alert you when cookies are being sent. Please note that some parts of the Site may not function correctly if cookies are disabled.

4. Purpose of Data Processing

We process your personal information based on the following legal grounds:

  • Contractual Necessity: To process payments and complete orders.

  • Consent: To send periodic emails or newsletters (you may withdraw consent at any time via the unsubscribe link in every email).

  • Legitimate Interests: To improve our customer service, respond to inquiries, and maintain the security and functionality of our website.

5. How We Protect Your Information

We adopt robust data collection, storage, and processing practices, along with security measures, to protect against unauthorised access, alteration, disclosure, or destruction of your personal data.

Sensitive data exchanged between the Site and its Users occurs over an SSL-secured communication channel, ensuring that data is encrypted and protected with digital signatures.

6. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information. We may share data only under the following circumstances:

  • Service Providers: We may use trusted third parties to assist in operating our business (e.g., payment processors, email delivery services like Mailchimp, or web hosting services). These providers are bound by strict data processing agreements.

  • Legal Requirements: Where we are legally compelled to do so by regulatory authorities or law enforcement.

7. Third-Party Websites

Our Site may contain links to external sites. We do not control the content or privacy practices of these third-party websites. Your interaction with any other website, including those linked from our Site, is subject to that website’s own terms and policies.

8. Your Data Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Rectify inaccurate or incomplete data.

  • Request Erasure of your personal data under certain conditions.

  • Object or Restrict our processing of your data.

To exercise these rights, please contact us using the details provided below.

9. Changes to This Privacy Policy

SUSSED Wales reserves the right to update this privacy policy at any time. When we do, we will revise the "Last Updated" date at the bottom of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contacting Us

If you have questions regarding this Privacy Policy or our data practices, please contact us at:

SUSSED Wales 4/5 James Street, Porthcawl, Mid Glamorgan, CF36 3BG, UK Phone: 01656 783962 Email: sussed@sustainablewales.org.uk

Last Updated: July 10, 2026